Privacy Policy

Information We Collect

Information You Voluntarily Provide

We collect personal information only when you voluntarily submit it through one of our website forms or otherwise communicate with us.

Depending on the form or communication, this information may include:

• First name
• Last name
• Email address
• Mobile phone number
• Your stated weight loss goals, concerns, or biggest weight loss challenge
• Appointment or consultation interest
• Communication preferences
• SMS opt-in status
• SMS opt-out status
• Any additional information you voluntarily provide

We do not intentionally collect sensitive medical information through our website forms. Please avoid submitting confidential medical information unless specifically requested by our staff.

Automatically Collected Information

Like many websites, we automatically collect certain technical information when you visit our website. This information may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of your visit
• Referring website
• General geographic location
• Website usage and interaction data

We use Google Analytics 4 (GA4) to better understand how visitors use our website so we can improve its performance, content, and user experience.

Google Analytics may use cookies and similar technologies to collect this information. The information collected through Google Analytics is generally aggregated and is not used by SI Medical to personally identify individual visitors.

How We Use Your Information

We may use your information to:

• Respond to your inquiries
• Contact you regarding your request
• Schedule consultations or appointments
• Provide information about our medical weight loss services
• Send appointment reminders and confirmations
• Send follow-up communications
• Send educational information
• Send promotional communications where you have provided the appropriate consent
• Improve our customer service
• Improve our website and marketing efforts
• Analyze website performance and visitor behavior

SMS Communications

If you choose to opt in to receive text messages, we may send recurring automated or manual SMS and MMS messages related to:

• Consultation confirmations
• Appointment reminders
• Appointment confirmations
• Appointment updates
• Follow-up communications
• Service-related information
• Educational content
• Wellness information
• Promotional offers
• New service announcements
• Event announcements
• Marketing communications

Your consent to receive marketing text messages is not a condition of purchasing any product or receiving medical care or services.

Message frequency varies. Message and data rates may apply.

You may opt out at any time by replying:

• STOP
• QUIT
• CANCEL
• UNSUBSCRIBE
• END

For assistance, reply HELP to any SMS message or contact us using the information below.

Message Interaction Data

If you receive SMS messages from SI Medical, we may collect information regarding your interaction with those messages.

This may include:

• Whether a message was delivered
• Whether links within a message were clicked
• The date and time of message interactions
• SMS subscription status

We use this information to improve our communications and evaluate the effectiveness of our messaging.

Email Communications

If you provide your email address, we may contact you regarding your inquiry, requested services, appointment information, educational content, and marketing communications where permitted by applicable law.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

Cookies

Our website uses cookies and similar technologies to improve website functionality and measure website performance.

Cookies may be used to:

• Remember website preferences
• Measure website traffic
• Understand visitor behavior
• Improve website performance and user experience

You may configure your web browser to refuse or remove cookies. Doing so may affect certain functionality of our website.

Information Sharing

We do not sell or rent your personal information.

We may share your information with trusted third-party service providers that help us operate our business, including providers of:

• Website hosting
• Website development and maintenance
• Contact forms
• Email marketing
• SMS messaging
• Customer relationship management (CRM) systems
• Appointment scheduling
• Website analytics

These providers may use your information only as necessary to provide services on our behalf.

We do not sell, rent, or share SMS opt-in consent or mobile phone numbers with third parties for their own marketing purposes.

SMS opt-in information and mobile phone numbers may be shared only with service providers as necessary to provide our SMS messaging services.

We may also disclose information if required by law, court order, subpoena, legal process, or governmental request, or when necessary to protect the rights, property, or safety of SI Medical, our patients, our staff, or others.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect the information we collect.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of your information.

Data Retention

We retain personal information for as long as reasonably necessary to:

• Respond to inquiries
• Provide requested services
• Maintain business records
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

If you opt out of SMS communications, we may retain your mobile phone number and opt-out status to ensure we continue honoring your request.

Children’s Privacy

Our website and services are intended for individuals who are at least 18 years of age.

We do not knowingly collect personal information from children under the age of 18. If we become aware that such information has been collected, we will take reasonable steps to delete it.

Links to Other Websites

Our website may contain links to third-party websites that are not owned or controlled by SI Medical.

We are not responsible for the privacy practices, content, or security of those third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or operational needs.

Any changes become effective upon posting the revised Privacy Policy on this website. Your continued use of our website or participation in our SMS messaging program after changes are posted constitutes your acceptance of the revised Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

SI Medical Inc.
Phone: (618) 997-5677
Email: join@simedicalinc.com